NetCredit Customer Service Representative (Remote)

Enova is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. As a Customer Service Representative, you will undergo a 4-week training program and manage inbound calls, delivering exceptional customer service and support.

Responsibilities:

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments