Senior Customer Success Manager, Business and Government

Instructure is a company that believes in empowering individuals through intuitive products that enhance learning and personal development. They are seeking a Senior Customer Success Manager to support Business and Government clients by managing customer relationships, ensuring satisfaction, and driving account growth.

Responsibilities:

• Manage key Customer Relationships acting as a strategic partner to identify and communicate value
• Manage the Instructure customer experience for all customers within your territory
• Work collaboratively with Sales and Renewals to increase market share from the existing account base and identify new business-to-business opportunities
• Act as liaison between the customer and Instructure
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
• Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams
• Accountable for Customer Satisfaction and working closely with Sales and Renewals to achieve growth targets

Requirements:

• Requires a Bachelor's Degree or of 4+ years of Account Management experience
• A strong understanding of Customer Success and why the position exists in SasS
• Strong organizational skills, demonstrated follow up and follow through
• Exceptional communication skills both written and verbal
• Capacity to set correct expectations and manage issues to completion
• Multitask and prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and judiciously
• Customer-facing background within the software industry
• Demonstrated ability to solve problems and seek solutions
• Higher education industry experience and knowledge preferred