DFC IT Business Systems Analyst

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. In this role, the DFC IT Business Systems Analyst I will resolve support tickets, implement system enhancements, develop reports, and assist in onboarding and training new users, directly influencing systems and customer experiences.

Responsibilities:

• Monitor, triage, resolve, and reassign support tickets in the ticketing system
• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
• Alert team members and stakeholders of new issues and potential system outages
• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses
• Assist with onboarding, training, and access setup for new users
• Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI)
• Provide Tier 1 support for DFC, ensuring high-quality customer service
• Document processes, create user guides, flowcharts, and maintain clear records
• Perform additional duties as assigned

Requirements:

• High School graduate or equivalent, 18 years or older required
• Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred
• Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI
• Strong customer service and communication skills
• Ability to learn new tools and processes quickly
• Attention to detail and effective troubleshooting skills
• Bachelor's degree or equivalent experience in analytics, data, or IT support preferred
• Location: Tigard, OR (Hybrid) preferred