Customer Strategy Manager

Quartile is the world's largest retail media optimization platform, seeking a Customer Strategy Manager to join their growing team. This role entails managing partnerships with mid-market accounts, focusing on communication, strategy, and leveraging data to drive business solutions.

Responsibilities:

• Maintain direct ownership of 10+ key mid-market accounts
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients
• Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns
• Prepare client reporting and quarterly business reviews to align Quartile value and client expectations
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
• Be a Quartile product expert by attending product training and roadmap sessions
• Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

Requirements:

• 3+ years of experience working with small to medium sized businesses in a client facing role
• A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)
• Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc
• Talented presenter with ability to captivate an audience and leverage data to tell a story
• Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
• Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
• English proficiency required—must be able to speak and write in the language fluently
• Background in the e-commerce or retail industry
• Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads
• Google AdWords or Google Analytics certification
• Amazon certification
• Experience in a fast-paced, startup environment
• Experience in the advertising/ad tech industry