Specialist, Customer Data Management

Carrier is a global leader in intelligent climate and energy solutions, committed to creating innovations that enhance comfort and sustainability. The role involves serving as a primary analytics point of contact for the Data Center IPMT business, translating business needs into actionable analytics products, and collaborating with various teams to support data-driven decision-making.

Responsibilities:

• Serve as the primary analytics point of contact for the Data Center IPMT business, owning intake, prioritization, and backlog management for analytics work
• Translate business questions, requests, and improvement opportunities into clear user stories, acceptance criteria, and prioritized deliverables
• Maintain an analytics roadmap aligned to IPMT priorities, dependencies, and Digital funding models
• Perform rapid, high‑impact analysis using existing datasets, dashboards, and tools to deliver timely insights
• Develop, enhance, and maintain KPIs, dashboards, and reporting that provide transparency into business performance
• Storytelling insights through executive‑ready presentations, dashboards, and written narratives to drive informed decisions
• Serve as the business subject matter expert for KPIs, definitions, and data usage within IPMT
• Partner with CHVAC Data Analytics to provide KPI definition inputs, enforce change control, and support documentation standards
• Collaborate with CHVAC Data Analytics and business teams to distinguish net‑new development vs. enhancement of existing funded solutions
• Identify when requests require deeper data engineering or structural changes and route through agreed intake processes
• Support adoption of analytics products through stakeholder engagement, enablement, and ongoing support

Requirements:

• Bachelor's degree
• 5 + years of experience in data analytics, business analytics, and/or product‑adjacent analytics roles
• 5 + years of hands‑on experience with Power BI, Excel, and PowerPoint
• Proven ability to translate ambiguous business questions into structured analytical work and actionable insights
• Strong communication and storytelling skills, including experience presenting to business and leadership audiences
• Experience working with CRM, ERP, or operational data sources
• Strong organizational, prioritization, and stakeholder management skills
• Experience in a Product Owner, Analytics Product Owner, or hybrid PO/Data Analyst role
• Familiarity with Agile delivery concepts, backlog management, and user story development
• Experience with SQL, Power Automate, Power Apps, or similar analytics enablement tools
• Background supporting manufacturing, capital projects, or data center–related operations
• Experience contributing to KPI governance, standardization, or analytics operating mode