Senior Customer Success Manager, Key Accounts

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. As a Senior Customer Success Manager for Key Accounts, you will serve as a strategic advisor to Bitsight’s most important customers, ensuring they achieve their desired outcomes and improve net revenue retention.

Responsibilities:

• Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
• Support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms
• Perform customer on-boarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
• Collaborate with Product Management for product enhancement requests
• Develop materials and presentations for C-Suite executives for business reviews
• Drive internal process improvement initiatives
• Implement risk mitigation plans jointly with the Sales Account Manager
• Win as One: Strong alignment with sales and other members of the account team
• Customer Focus: Do whatever it takes to delight the customer and leave no doubt on every interaction
• Celebrate Successes: Use your relationships to uncover expansion opportunities

Requirements:

• 5 -15 years of post-sales/pre-sales, including experience in Customer Success with a proven track record of successfully managing a portfolio of Enterprise Customers
• Ability to troubleshoot and solve customer issues independently
• Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills
• Occasional travel required
• Security or risk management experience preferred
• Consulting background strongly encouraged