Program Manager - IT Infrastructure / Data Center / MSP

IT Associates is a large well-known IT managed services infrastructure provider, seeking a Program Manager for their data center migration and infrastructure modernization initiatives. The role involves working closely with clients to drive transformation initiatives, managing multiple work streams, and fostering executive-level relationships to ensure client satisfaction.

Responsibilities:

• Engage closely with C-level and Client Transformation executives to lead enterprise-wide transformation and migration program(s)
• Identify business drivers, goals and develop compelling board ready proposals and value-driven business cases to achieve desired business outcomes
• Collaborate with cross-functional technology experts to drive architectural planning, execution plans and roadmaps to accelerate our Client’s business, transformation and migration outcome
• Manage transitions of responsibility with Clients in the case of various scenarios such as colocation transitions or public cloud instances and ensure steady state consistency
• This could include assimilating complex and diverse personnel and operational responsibility as well as managing, changing or competing demands and priorities
• Drive and collaborate with counterparts within Internal teams (Consulting organizations, Product Engineering, Implementation Engineering and Program Management) and the Client Technology leads to create solution and strategies for transformation and migration program(s)
• Lead large scale migration projects in concert with multiple stakeholders through the assessment, planning and execution stages
• Develop and conduct discovery, assessment and solution development workshops, often in collaboration with Client, Internal resources (consulting, operations, product, and program management teams) to design solutions
• Develop and document solutions that meet Client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audiences
• Gain executive (Client and Internal) buy-in for complex solutions
• Gain Client’s confidence as a trusted operational adviser by offering consultation and recommendations drawn from insights, technology know-how and past experiences
• Align and partner with Product and Program Management to help drive appropriate product enhancements and changes to technology roadmap
• Report out on budget attainment for all aspects of expense and cost savings towards key programs

Requirements:

• Experience in planning and leading large-scale enterprise IT infrastructure modernization/ transformation/ change management and infrastructure / data center migration program(s), designing, building, and operating global IT infrastructure and cloud solution and services
• Demonstrated program leadership and management experience with high attention to detail in complex business or IT transformation environments
• Exceptional business acumen to understand Client's needs to articulate and shape transformation initiatives
• 15+ years of experience as a leader of technology in the hosting and cloud space (preferably with a service provider and/or cloud MSP)
• 7+ years of relevant leadership experience in enterprise IT, consulting, and/or engineering/development/transformation and migrations
• Delivering enterprise IT professional service or cloud services
• Highly credibility with CxO and board-level audiences as well as technology leaders, engineers and developers
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our Clients
• Ability to work within internal and external team environment and demonstrate strong problem-solving skills
• Very comfortable with developing, implementing, managing and executing through influence across a cross-functional set of senior and Client stakeholders
• Proven track record of taking ownership and driving results. Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities
• Exceptional interpersonal and communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders across multiple teams
• Understanding of (and experience with) OPEN systems / Distributed platforms AND public cloud platforms (AWS, Azure) and hybrid solutions preferred