Technical Customer Success Manager

Zenity is a leading platform focused on securing and governing AI Agents. They are seeking a Technical Customer Success Manager to drive customer adoption and ensure long-term success of their security solutions through technical expertise and relationship management.

Responsibilities:

• Lead end-to-end onboarding, including discovery sessions, product training, risk assessments, solution design, technical integrations, and security posture setup
• Guide customers in establishing internal security programs for low-code/no-code (LCNC) and AI standards
• Translate customer business goals and security requirements into tailored implementation plans
• Serve as a trusted advisor on LCNC, AI, and enterprise application security best practices
• Provide hands-on support in configuring policies, addressing platform risks, and building governance frameworks
• Investigate and troubleshoot security violations, offering clear remediation strategies
• Build strong relationships with stakeholders at all levels, ensuring Zenity’s solutions align with business outcomes
• Proactively monitor platform usage, risk reduction, and security improvements to demonstrate ROI
• Identify opportunities for optimization, innovation, and expansion in customer environments
• Lead Quarterly Business Reviews (QBRs) to showcase progress, risk posture improvements, and roadmap alignment
• Stay ahead of industry trends, security threats, and compliance requirements to anticipate customer needs
• Collaborate with Sales, Product, and Engineering to advocate for customer requirements and influence roadmap priorities