Customer Success Manager, iQueue for Surgical Clinics

LeanTaaS is a growth stage company that creates software solutions for healthcare operations. They are seeking a Customer Success Manager to design and implement customer success strategies, build relationships with stakeholders, and ensure a best-in-class customer experience for their healthcare SaaS products.

Responsibilities:

• Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS customers
• Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
• Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
• Oversee and refine the onboarding process to ensure seamless adoption of the platform
• Collaborate with the Product and Development teams to create robust training materials and resources for customers and internal staff
• Conduct regular business reviews with customers to assess success metrics and identify growth opportunities
• Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement
• Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive
• Help grow the Customer Success Surgical Clinics team by participating in hiring, mentoring, and establishing team processes