Customer Service Representative

F.H. Furr is a leading name in residential services, seeking dynamic individuals to join their team as Remote Customer Service Representatives. In this role, you will deliver exceptional service to customers through various communication channels and maintain accurate customer records.

Responsibilities:

• Provide top-notch customer service via phone, email, and chat channels
• Act as a liaison with customers, ensuring clear communication and scheduling of services
• Handle inquiries, resolve issues, and provide information about our services
• Maintain accurate and up-to-date customer records in our system
• Collaborate with other team members to ensure a seamless customer experience
• Ability to thrive in a fast-paced setting with clear processes and strong team support

Requirements:

• Excellent communication skills, both written and verbal
• Strong customer-centric mindset and a genuine desire to help others
• Ability to work independently and efficiently in a remote setting
• High-speed internet connection (minimum 50 Mbps) and a dedicated workspace
• Basic computer skills; proficiency with office software and the ability to learn new systems quickly
• Call center experience