Customer Service Representative

Role Overview

• Provide superior service via phone, chat, email, and post
• Research supporter history to tailor retention and upsell opportunities
• Promote campaigns, child sponsorship, and appeals
• Resolve queries and update records with accuracy
• Contribute to special projects and ongoing improvements
• Use CRM systems and digital tools effectively

Requirements

• 2–3 years’ experience in customer service, ideally in a contact centre or fundraising environment
• Has excellent spoken and written English communication skills
• Is energized by phone-based work and can maintain focus throughout the day
• Is highly reliable — consistently on time, dependable, and committed to their work
• Brings a calm, positive attitude that contributes to a healthy team culture
• Learns quickly, absorbs information easily, and enjoys following clear processes
• Has strong attention to detail and can work confidently across multiple digital systems
• Thinks on their feet and is naturally solutions-focused
• Is open to feedback and eager to grow

Benefits

• comprehensive benefits package, including Southern Cross medical insurance and life insurance
• a day off on your birthday
• the option to buy additional leave
• a hybrid work environment
• Employee Assistance Program (EAP)
• opportunities for ongoing learning, development and education through a range of channels including training and development as part of World Vision International