Client Success Director, Agencies

Skai is a rapidly growing company known for its industry-leading digital marketing software. They are seeking a strategic Account Leader to manage relationships with major Consumer Goods & Retail Agencies, focusing on client retention and growth while leading a team of Client Success Managers.

Responsibilities:

• Operate as the main point of contact for all matters specific to your aligned Agencies clients
• Develop a trusted advisor relationship with key stakeholders and agency clients executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
• Collaborate & partner with Sales Account Executives
• Lead on Quarterly Business Reviews & Partnership Overviews
• Advise on publisher & vertical best practices to ensure agencies are maximizing results for their clients
• Direct management of aligned Client Success Manager team members- building capability and ensuring clients goals are exceeded
• Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly