Director of Revenue Cycle

Role Overview

• As the Director of Revenue Cycle, you will design, launch, and scale a care management billing function and high-performing RCM platform that strengthens revenue integrity for small, independent practices.
• You will operate as a product-oriented leaders, deeply understanding user needs and practice personas, and translate those insights into a clear service strategy and technology roadmap.
• You will build the strategy, infrastructure, and team of the future, not the past, thoughtfully leveraging AI and automation, while ensuring seamless collaboration across Diverge’s clinical, operational, and technology teams.
• Success in this role means helping practices improve financial performance and stability, delivering strong execution in care management billing, and building sustainable, profitable service lines for Diverge.
• Lead execution and optimization of the care management billing business line, ensuring accurate documentation & coding, practice transmission, and reimbursement.
• Build and lead vendor partnerships to deliver a strong RCM function to Diverge’s primary care practice customers that improves revenue performance starting with comprehensive documentation.
• Serve as a product-oriented leader by deeply understanding practice needs, user workflows, and personas to inform service design and the technology roadmap.
• Leverage AI and automation to modernize revenue cycle operations and create efficient, scalable, future-focused capabilities.
• Hire, develop, and mentor a high-performing team of billing, coding, and collections specialists positioned for growth.
• Design and implement scalable workflows, policies, and controls that drive compliance and consistent revenue integrity.
• Partner closely with Central Support Teams to ensure tight integration and shared accountability for results. Leverage AI and technology to create an efficient, scalable, and effective tech-enabled service model.
• Establish, monitor, and lead continuous improvement efforts for RCM and care management billing KPIs.

Requirements

• 5-7+ years of leadership experience working in billing / coding for internal medicine and family medicine practices. Direct experience with care management billing (e.g., CCM, RPM, TCM) and related reimbursement models, as well as primary care revenue cycle management with a CPC certification strongly preferred.
• Deep knowledge of revenue integrity best practices and regulatory compliance.
• Experience influencing non-employed practices in an MSO or private-equity backed healthcare context. Strong command over data, ability to deeply analyze trends, and leverage data to influence financial outcomes.
• Experience operating as a strategic, product-minded leader who translates frontline user needs into scalable service and technology solutions.