About this role
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. The Remote Customer Service Representative will be the first point of contact for clients' customers, managing inbound calls, providing information, and assisting with inquiries in a fast-paced environment.
Responsibilities:
- Efficiently manage a high volume of inbound calls in a fast-paced environment
- Listen actively to understand customer needs and offer clear, accurate information
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
- Assist cardholders with inquiries regarding transactions and account statuses
- Process transactions efficiently via web-based applications and handle research requests with precision
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
- Maintain in-depth knowledge of company and client programs, policies, and technology
- Support team operations during peak times or absences to help maintain seamless service
Requirements:
- Must be at least 18 years old and possess a High School Diploma or equivalent
- Must have 6 months of Customer Service, Call Center or Dispatch experience
- Complete a background check, credit check, and security fingerprinting
- Compliance with camera requirements for meetings and training
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
- Equipment: The company will provide all necessary computer equipment
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download
- Working knowledge of computers and Windows applications
- 1+ years of previous call center experience