ServiceNow Business Analyst-GRC/WSD/Security Ops

Radyant INC is seeking a dynamic ServiceNow Business Analyst to help modernize and transform business applications for federal clients. The role involves guiding businesses to improve processes and efficiency in ServiceNow, acting as a liaison between IT and business stakeholders to ensure effective communication and collaboration.

Responsibilities:

• Work with clients to elicit, understand, and document requirements and acceptance criteria
• Translate and shape client needs to the backlog items that meet those needs
• Ensure user stories are 'ready' for development (e.g. per Definition of Ready) with accompanying acceptance criteria
• Ensure close collaboration and communication with the delivery team
• Create, manage, organize, link, and prioritize the product backlog
• Support client Product Owners, including overarching product vision and product roadmap activities
• Actively drive and support planning activities
• Actively manage scope, expectations, dependencies, and commitments
• Actively participate and support high-level acceptance test activities

Requirements:

• Need an active security clearance
• ICAgile Certified or Certified Scrum Master
• ServiceNow Certified System Administrator
• 3+ years experience as a Business Analyst
• 3+ years experience using Jira (or similar product), owning and managing a backlog (e.g. writing features and user stories, writing acceptance criteria, backlog refinement, grooming, prioritization)
• 3+ years experience owning and managing a Product Roadmap, defining MVP, managing scope, and eliciting and capturing functional / non-functional requirements and acceptance criteria
• 3+ years experience documenting as-is and to-be process flows, sequence flows, value stream maps, user personas, and various technical documentation
• 3+ years experience in client-facing role
• 3+ years experience in planning, meeting facilitation, and stakeholder interviews
• 3+ years experience in working on agile delivery teams (e.g. with developers / testers) as well as supporting acceptance testing activities
• US Citizenship (Required)
• 3+ years experience in software delivery with 1+ years experience in ServiceNow is preferred
• Security clearance: Secret (Preferred)