Luxury Customer Service Representative - Travel

Navora Travel USA is seeking a Luxury Customer Service Representative to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service and personalized support for clients before, during, and after their trips.

Responsibilities:

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

Requirements:

• Strong communication and interpersonal skills
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences
• Customer service experience in travel, hospitality, or a related field preferred