Regional Team Lead Solutions Engineer - Central US

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. As the Pre-Sales Regional Team Lead for Solutions Engineering, you will be responsible for leading and mentoring the Solutions Engineering team across the Central US region to deliver technical excellence throughout the sales cycle.

Responsibilities:

• Lead, hire, and develop a team of 5+ Solutions Engineers across the Central US region (currently remote with future onsite), building the capacity and capability required to support regional growth
• Serve as a strategic partner to Regional Sales Directors, owning the technical sales strategy for the region and contributing to revenue growth, win rates, and forecast accuracy
• Act as the senior technical escalation point for complex and enterprise-level opportunities, personally engaging in strategic deals when needed
• Set and execute a clear regional vision for Solutions Engineering, aligning technical sales priorities with company objectives
• Establish performance standards, define measurable success metrics, conduct regular performance reviews, and create structured development plans for your team
• Recruit, onboard, and retain top Solutions Engineering talent while proactively addressing performance gaps and scaling team effectiveness
• Drive operational excellence across the pre-sales function, including demo standardization, solution quality, and best-practice sharing
• Partner cross-functionally with Marketing, Enablement, Product, Customer Experience, and Professional Services to ensure seamless customer journeys and strong feedback loops into product strategy
• Guide your team through growth and change with clarity, accountability, and a strong focus on ownership and impact
• Balance strategic leadership with hands-on involvement in high-impact customer engagements

Requirements:

• 2+ years of direct people leadership experience, including hiring, performance management, and scaling high-performing Solutions Engineering teams
• 5+ years of experience as a Solutions Engineer or in a comparable technical customer-facing role within a SaaS environment, supporting complex and enterprise-level sales cycles
• Deep understanding of enterprise IT architecture, including cloud environments (AWS, Azure, GCP), APIs, system integrations, and security/compliance considerations
• Proven ability to translate complex technical capabilities into clear business value for executive and technical stakeholders
• A structured, growth-oriented mindset with a track record of improving processes, scaling pre-sales excellence, and driving operational rigor
• Strong executive presence and customer leadership skills, with the ability to influence diverse buying committees, manage escalations, and build trust with senior stakeholders
• Experience supporting complex enterprise sales cycles and multi-stakeholder buying committees
• Background in AI, conversational AI, automation, or workflow-driven SaaS solutions
• Experience scaling or building pre-sales functions in high-growth startup or scale-up environments
• Exposure to regulated industries and enterprise security/compliance processes
• Experience developing demo frameworks, pre-sales KPIs, or operational best practices