Implementation Project Manager

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform. The Implementation Project Manager will lead the implementation of healthcare communication and workflow solutions, manage complex projects, and ensure successful delivery of the platform to customers.

Responsibilities:

• Implement the TigerConnect solutions and products by leading the initial software build by developing and owning Project Plans; this will include:
• Controlling scope, schedule, dependencies, and resources on concurrent projects
• Identify and mitigate project risks and develop contingency plans as needed
• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues
• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration
• Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project
• Ensure resource availability and allocation by working with management team, customers, vendors, and 3rd parties, as applicable
• Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and supporting customer onboarding
• Track project performance with reports regarding project status, budget, metrics, and resource allocation, producing critical insights for executive and leadership reporting and decision-making
• Adhere to project management best practices and provide feedback for ongoing internal process improvement

Requirements:

• 8+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment
• Bachelor's degree in STEM, Business, or related fields
• Expert knowledge of project management methodologies, tools, and business systems, with demonstrated proficiency in project planning, research, analysis, development methodologies, solution architecture, and systems administration
• Experience in establishing and delivering formal Organizational Change Management, Benefits Realization success metrics, education, and training, along with creating and presenting clear, concise, and well-edited communications to stakeholders, including executive leadership
• Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
• Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
• Ability to obtain and communicate technical information and requirements to non-technical audiences
• Passion, integrity, high energy, and a sense of humor
• Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining precise attention to detail
• Ability to travel up to 30%
• Project management certification (e.g., PMP, CSM, etc.)
• Healthcare industry knowledge and experience in a hospital environment including clinical workflows
• Experience implementing middleware platforms used in patient safety, communications, alarm/event management, or staff coordination involving:
• -HL7 messaging (ADT, ORU, SIU, etc.)
• -EMR/ERP/API integrations (Epic, Cerner, Meditech, etc.)
• -Middleware or interoperability platforms
• -Workflow automation or clinical alerting
• -Operator Consoles (Spok, Amtelco)
• Familiarity with telephony and nurse call systems (Critical Alert, Rauland, Hillrom, Ascom, Cisco, etc.)