Technical Business Analyst (USA - Remote)

Gurobi Optimization is focused on mathematical optimization technology, empowering customers to make smarter decisions. As a Technical Business Analyst, you will bridge business stakeholders and technical teams, ensuring solutions align with business goals and technical architecture throughout the system development lifecycle.

Responsibilities:

• Gather, analyze, and document detailed business and functional requirements, anticipating technical feasibility, architecture, existing modules, and dependencies
• Conduct fit/gap analyses to align business needs with system capabilities
• Decompose requirements into clear, self-contained user stories ready for development
• Create and maintain comprehensive process flow diagrams, data models, and use cases
• Partner with developers and stakeholders to design scalable business solutions
• Lead the design and execution of User Acceptance Testing (UAT), partnering with business stakeholders to ensure solutions meet functional expectations and readiness standards
• Support quality assurance efforts to ensure alignment with business requirements
• Collaborate closely with QA team to support system testing, troubleshoot defects, and ensure high-quality, reliable deliverables

Requirements:

• Bachelor's degree in business administration, information systems, computer science, or a related field
• 6-8+ years in business applications, business systems analysis, technical business analysis, or systems analysis
• Experience with the full SDLC lifecycle, from requirements to production support
• Minimum of 4 years of hands-on experience working with Salesforce
• Experience translating and mapping business requirements into well-defined user stories and functional solutions within Salesforce
• Some experience supporting or working with system integrations, including platforms such as NetSuite and MuleSoft
• Demonstrated ability to translate complex business requirements into clear documentation, user stories, and functional specifications
• Strong experience partnering cross-functionally with business stakeholders, developers, and QA teams
• Experience designing and executing UAT and supporting quality assurance efforts
• In-depth understanding of ERP/CRM technical architectures, including Salesforce, NetSuite, and MuleSoft
• Solid understanding of API and integration concepts, with the ability to assess cross-system dependencies and data flows
• Strong requirements gathering and analytical skills, with the ability to quickly understand business processes and translate them into functional solutions
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and non-technical stakeholders
• Proficiency with Agile/Scrum methodologies and project management tools
• Strong SQL knowledge with the ability to write queries and reports
• Advanced proficiency with MS Office Suite (Excel, Word, PowerPoint, Visio)
• Strong analytical, problem-solving, and decision-making abilities
• Excellent written and verbal communication skills
• Proven ability to communicate complex technical concepts to non-technical audiences
• Demonstrated experience creating detailed business process documentation and data flow diagrams
• Ability to manage multiple priorities, projects, and deadlines effectively
• Experience in ASANA is a plus