ServiceNow Business Analyst

G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained.

Responsibilities:

• Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts
• Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows
• Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts
• Conduct and prepare written research to support and explain business process recommendations
• Perform and document data and process analysis
• Facilitate planning sessions with senior government personnel
• Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects
• Write user stories
• Create user guides

Requirements:

• 5+ Years of Business Process Analyst
• 2+ years of experience specific to ServiceNow implementations
• BA/BS Degree or 4 plus years of relevant experience
• ITILv3 Foundations certificate or higher
• Must be a US Citizen with an active Public Trust Clearance or above
• Formal Agile training
• ITILv3 or ITILv4 fundamentals certificate
• Excellent analytical, written, and oral communication skills
• Ability to independently prioritize, plan and execute work tasks in a fast-paced environment
• Experience giving training
• Experience writing user stories
• Experience creating user guides
• Experience with QA for HR features/capabilities
• ServiceNow HRSD implementation experience
• ScrumMaster