Director of Sales Engineering and Solution Design

Zus Health is a shared health data platform focused on enhancing healthcare data interoperability. They are seeking a seasoned Director of Sales Engineering & Solution Design to lead a team of Sales Engineers and drive technical engagements, ensuring customers can effectively evaluate and adopt the Zus platform.

Responsibilities:

• Lead, mentor, and manage a small team of Sales Engineers, setting clear expectations, coaching on technical depth and customer engagement, and helping the team scale
• Personally drive solution design and technical architecture for complex, high-impact prospects in a healthcare setting
• Own and execute the technical pre-sales motion, from discovery through proof-of-concept and handoff to post-sale teams
• Deliver and oversee technical demos and executive-level presentations to audiences ranging from engineers to C-suite stakeholders
• Design and validate customer integrations with Zus APIs, healthcare data models, and interoperability standards
• Act as the senior technical escalation point for complex integrations, edge cases, and customer challenges
• Develop and standardize implementation patterns, reference architectures, and technical best practices
• Partner with Product and Engineering to translate customer feedback into product improvements and roadmap input
• Ensure a smooth, well-documented handoff from pre-sales to Customer Success and Implementation
• Collaborate cross-functionally to improve go-to-market strategy, technical enablement, and sales effectiveness
• Balance leadership with execution—jumping in wherever needed to help the team and the company move fast

Requirements:

• 6+ years of experience in Sales Engineering, Solutions Architecture, or Technical Implementation, including experience in healthtech or healthcare data platforms
• Prior experience managing or mentoring a small technical team, with a hands-on leadership style
• Strong hands-on experience designing and implementing solutions using RESTful APIs, healthcare interoperability standards (FHIR, C-CDA, HL7), and EMR data
• Proficiency in SQL and comfort working directly with complex healthcare data models
• Demonstrated ability to design end-to-end solutions that balance technical feasibility, customer needs, and business outcomes
• Excellent communication skills and the ability to clearly explain complex concepts to technical and non-technical stakeholders
• A customer-first mindset and a passion for building trusted technical partnerships
• Comfort operating in ambiguity and building structure in an early-stage environment
• Calm, adaptable, and effective when navigating complex or high-pressure situations