Key skills
macOS troubleshootingWindows OS deploymentApple MDM experienceendpoint management toolsscripting bashscripting PowerShellcloud-based identity providersREST API troubleshootingcommunication skillscollaboration skillsproblem-solving skillsPythonBashPowerShellEntra IDOktaSSOPostmanREST API
About this role
PDQ is a company that simplifies device management through its innovative products. They are seeking an experienced Systems Administrator to provide technical support for PDQ Connect and SimpleMDM, focusing on troubleshooting and improving user experiences for macOS and Windows environments.
Responsibilities:
- Own customer issues
- Debug deployments and inventory/scanning problems
- Reproduce and escalate product bugs with excellent technical detail
- Improve docs and knowledge articles
- Provide feedback to Product and Engineering based on customer reality
- Ticket ownership and technical investigation from start to finish
- Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)
- Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints
- Write and maintain internal docs and customer-facing help center articles
- Capture and prioritize customer feedback and feature requests
- Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment. Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks
- Collaborate with Engineering, Product, and Strategy on quality and usability improvements
Requirements:
- 3+ years system administration in macOS and Windows environments
- Strong macOS troubleshooting skills, including command line troubleshooting and reading/interpreting macOS and application logs
- Experience with Apple MDM (e.g., SimpleMDM, Jamf, Mosyle, Iru/Kandji, Intune)
- Experience with Windows OS and application deployment, patch management, and troubleshooting
- Experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar
- Proven ability to configure, troubleshoot, and support software deployments in messy end-user environments
- Working understanding of endpoint and platform security best practices
- Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.)
- Experience with scripting, e.g. bash, zsh, AppleScript, PowerShell (Windows), Python
- Experience with management of Apple operating systems beyond macOS
- Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC)
- Basic REST API troubleshooting (using curl, Postman, etc.)