Product Expert - Clinical Data Management Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The role involves driving customer success with Veeva Clinical Data Management products, advocating for customer needs, and collaborating with product teams to deliver valuable insights and resources.

Responsibilities:

• Be the product evangelist and provide subject matter expertise for the Veeva CDB product, staying up to date with the latest features and roadmap direction
• Engage with customer stakeholders to communicate product roadmap and vision
• Provide education to Veeva Clinical Data Management customers in meetings and online communities; Communicating the value delivered, problems we are solving, and product functionality
• Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning
• Collaborate with Product teams to deliver valuable content and resources for product and release communication
• Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

Requirements:

• 5+ years in data management and/or a life science software product management role. Comparable roles considered
• Must have recent experience in working with Veeva EDC and/ or Veeva CDB, or comparable Clinical Data Management applications, including hands-on study build
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote
• Strong analytical skills and English skills (written, verbal, and formal presentations)
• Self-directed team player with a positive attitude
• Willingness to travel to customer and community event locations (:15-30%)
• Based in the US with the ability to work across time-zones, including Europe
• Based on US East Coast
• SQL knowledge and recent hands on experience programming