On-call buffer Customer Service Agent for eCommerce Account

LTVplus is a remote-first company focused on delivering exceptional customer experiences for brands globally. They are seeking a Customer Service Agent to handle inquiries, manage refund requests, and troubleshoot customer concerns efficiently.

Responsibilities:

• Handle customer inquiries through Zendesk and email
• Manage refund requests, address corrections, and dispute resolutions between buyers and sellers
• Communicate with carriers and vendors to resolve delivery or payment issues
• Prioritize and process tickets efficiently, maintaining accuracy and professionalism
• Troubleshoot customer concerns and provide clear, timely updates on resolutions

Requirements:

• Atleast 6 months of experience in BPO
• Excellent communication skills
• Excellent customer service
• Can work with minimal supervision
• has a good work etiquette and no reliability issues
• Software/platforms required: Zendesk