eDiscovery Senior Project Manager

Epiq is a company where people truly believe in what they are doing. The Sr. Project Manager of Client Services will serve as a key leader in managing client relationships through effective project management coordination and execution.

Responsibilities:

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
• Drives overall client satisfaction through effective coordination and communication of client deliverables
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise
• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners
• Manages and reports to clients on project budget and financial status
• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit
• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager
• Ensures that an up to date record is maintained with regard to the status of all projects being worked on
• Provides substantive oversight to client-specific projects on a day-to-day basis
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
• Serves as team leader by assessing and developing employees through continuous training and mentoring
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally
• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions
• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location
• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion

Requirements:

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
• Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities
• Demonstrated success in the management of multiple simultaneous projects
• Oral and written communication skills which provide a strong and confident leadership presence
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
• A solid understanding of database design and management, data processing activities and legal document review requirements
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
• A bachelor's degree or equivalent industry experience
• A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider
• A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus