Key skills
Customer onboardingSaaS environment experienceHealthcareprofessional services experiencePMP certificationProject managementProject management principlesRelationship-buildingGoSaaSLeadershipProject ManagementCommunicationCustomer Success
About this role
Planet DDS is a leading provider of cloud-based solutions for dental businesses, serving over 13,000 practices across North America. They are seeking a motivated Project Manager to oversee customer-facing onboarding projects, ensuring a smooth start for new clients and managing the end-to-end onboarding process while building strong customer relationships.
Responsibilities:
- Plan and manage implementation projects for dental practices and DSOs, ensuring smooth onboarding and clear milestones
- Build strong relationships across customer stakeholders — from end users to executive sponsors — to support adoption, engagement, and transparency
- Own project communication, coordinating timelines, expectations, and updates across internal teams and client contacts
- Partner with Implementation Coordinators, Trainers, and Consultants to align on scope, delivery, and escalation handling
- Track and manage project scope, timeline, risks, and financials using standardized tools and templates
- Facilitate customer readiness activities, including kickoffs, check-ins, issue resolution, and go-live planning
- Guide customers through organizational change and adoption planning to maximize solution uptake and long-term success
- Document and escalate risks or blockers proactively, ensuring customer success and internal alignment
- Contribute to the continuous improvement of onboarding tools, templates, and playbooks
Requirements:
- 2-3 years of experience in project management, implementation, or customer onboarding in a SaaS environment (healthcare or professional services experience preferred)
- Strong interpersonal and relationship-building skills; comfortable engaging directly with clients at all levels
- Demonstrated ability to effectively communicate and present information to stakeholders at all levels, including senior leadership and cross-functional teams
- Proven ability to manage multiple projects simultaneously, with clear communication and attention to detail
- Solid understanding of project management principles: timeline, scope, risk, and financial tracking
- Experience working cross-functionally with onboarding, support, training, or product teams
- Excellent written and verbal communication skills
- PMP or other relevant certification preferred but not required