VP, Software Engineering & AI

CAQH is a council formed by health plans to improve healthcare processes and data. The Vice President of Software Engineering & AI is responsible for leading the design and delivery of innovative software products and platforms, driving modern engineering practices and AI-driven development to enhance service delivery and product capabilities.

Responsibilities:

• Define and execute CAQH’s software engineering strategy across web, mobile, and API platforms, ensuring scalability, reliability, and compliance with healthcare data standards
• Lead a global organization of engineers, managers and directors to deliver intelligent, high-impact products with an eye on the continuous improvement of data accuracy across our product ecosystem
• Partner closely with the CTO, Product, and Data leaders to align technical execution with strategic business outcomes
• Serve as a trusted technology executive to customers, partners, and the ELT — clearly articulate how software initiatives deliver measurable business value and industry impact
• Lead adoption of modern application development practices — trunk-based development, CI/CD, progressive delivery, and feature flagging — to enable rapid and reliable releases for web and mobile applications
• Embed automated development driven testing and quality validation throughout the delivery lifecycle to improve reliability and shorten release cycles
• Partner with Security and Infrastructure teams to ensure application delivery aligns with HIPAA, SOC 2, and HITECH requirements, including secure coding and proper data handling
• Partner with Data Science and Product teams to design and deliver AI-powered product capabilities, including predictive analytics, automated decision support, and intelligent data validation within CAQH platforms
• Integrate AI intelligent code generation, and AI-driven development testing to increase development velocity and software quality
• Use AI for sprint forecasting, defect prediction and engineering analytics to improve delivery flow
• Deploy agentic AI systems to automate recurring engineering work
• Lead full-cycle development of native and cross-platform mobile applications
• Drive innovation in AI-enhanced mobile features such as predictive search, voice input, and real-time data validation
• Partner with UX and Product teams to ensure seamless, accessible experiences across mobile and web interfaces
• Oversee mobile CI/CD pipelines and ensure compliance with healthcare privacy and data encryption standards
• Represent software engineering on the Executive Leadership Team, communicating progress, outcomes, and innovation roadmaps with clarity and business context
• Present to customers and partners, translating technical advancements into tangible improvements in data accuracy, administrative efficiency, and cost reduction
• Collaborate with client-facing teams to understand healthcare organization needs and incorporate feedback into the engineering roadmap
• The Vice President manages a team of 2–4 direct reports and external consultants spanning government relations, policy, and accreditation functions
• The Vice President is expected to mentor staff, develop talent, and contribute to a collaborative and high-performing culture

Requirements:

• A minimum of 15 years managing technology operations and customer-facing support
• A minimum of 15 years supervising technology management, staff and vendors
• A minimum of 5 years of experience in a healthcare setting, with emphasis on efficiency, implementation of new capabilities and overall customer satisfaction
• Experience with designing, implementing, and managing in-house and outsourced solutions with multiple support models and international locations is required
• Bachelor's Degree required (Computer Science, Business, or technology preferred)
• Strong executive presence and persuasive communication skills (written and verbal)
• Strong focus on customer service excellence and a positive user experience
• Strong team building and personnel management capabilities
• Ability to translate vision and goals into day-to-day activities and behaviors
• Excellent abilities to direct and manage existing business processes while continuously looking for process improvement opportunities
• Able to focus on details while still articulating the 'big picture'
• Ability to transform details and facts into recommendations and action plans
• Ability to look at situations from several points of view
• Analytical mindset with ability to creatively solve problems
• Excels at operating in a fast pace and changing environment
• Displays consistent professionalism and good judgment
• Track record of effectively delivering large scale programs through Agile practices with consistent velocity/throughput improvements
• Experience of working and thriving in a global matrix organization
• Master's Degree is highly desirable