Customer Service Representative

MasterBrand, Inc. has been a leader in the North American residential cabinet business for nearly 70 years, dedicated to enriching lives and creating meaningful experiences. The Customer Service Representative will be the primary point of contact for customer inquiries, ensuring timely and effective solutions to enhance customer satisfaction.

Responsibilities:

• Communicate effectively with internal teams, service agents, sales representatives, and management
• Serve as the main contact for customer inquiries, including order status, product details, and program information
• Assess issues and determine appropriate resolutions for both internal and external stakeholders
• Respond to incoming calls and emails promptly and professionally, meeting departmental standards
• Maintain comprehensive knowledge of product offerings, including stock and custom items
• Stay informed about new products and product updates
• Investigate and process warranty replacement requests
• Consistently meet or exceed individual and team performance goals
• Ensure complete resolution of customer issues

Requirements:

• Proficiency in business systems relevant to the organization
• Strong customer-first mindset
• Positive and professional demeanor
• Excellent verbal and written communication skills
• Self-motivated and team-oriented
• Strong organizational skills with the ability to multitask
• Ability to remain positive in challenging situations
• Active listening and effective follow-up skills
• Solid understanding of product basics
• Demonstrated leadership in applying continuous improvement principles
• College Experience or 2 year degree preferred
• Prior Customer Service experience preferred