Bilingual Customer Service Representative

Beyond Finance is dedicated to helping everyday Americans escape crippling debt and achieve a brighter financial future. They are seeking a Bilingual Customer Service Representative to serve as the primary point of contact for clients in financial hardship programs, providing exceptional customer service and support.

Responsibilities:

• Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
• Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
• Employs strong interpersonal skills to handle difficult calls courteously and professionally
• Thoroughly documents request outcomes for accurate tracking and analysis
• Work efficiently and effectively to independently resolve client requests, both as a team and independently
• Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
• Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
• Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems
• Handle a high volume of clients in a work from home call center environment

Requirements:

• 1 year call center experience (Required)
• Bilingual - Spanish (Required)
• Reliable, High Speed, Internet connection (Required)
• Technical proficiency with Client Relationship Management system (CRM)
• Strong customer service orientation
• Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
• Effective problem solver
• Effective at time management, planning & organizing tasks and time
• Ability to understand and empathize with customer issue(s)
• Ability to work from home in a distraction free environment