Customer Service Representative III

Sentara Health is a healthcare organization dedicated to improving health every day, and they are seeking a Customer Service Representative III. The role involves providing superior customer service related to plan benefits, eligibility, claim payment issues, and patient scheduling, while also mentoring staff and assisting with service issue resolutions.

Responsibilities:

• Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits, eligibility, claim payment issues, or patient scheduling, referral, or billing issues
• Provide quality service and customer satisfaction through effective communication and education
• Supports the division's strategies specific to customer satisfaction
• Serves as a resource and mentor to Customer Operations staff
• Assists Supervisors and Performance Measurement Analysts (PMAs) with researching and resolving service issues
• Utilizes relevant critical, technical, functional skills to fulfill individual, departmental and organizational objectives
• Identifies system and process issues and makes suggestions for improvement
• Assists with special projects and assignments

Requirements:

• HS - High School Grad or Equivalent
• 3 years customer service experience required
• 1 Year data entry experience