Strategic Program Management Principal

FedEx is a global leader in logistics and transportation services, and they are seeking a Strategic Program Management Principal to join their Strategic Management Office. This role involves providing strategic direction and technical program management oversight for digital transformation initiatives, ensuring alignment across multiple technical domains while managing complex projects and stakeholder communications.

Responsibilities:

• Partner with D&T executives to define the technology roadmaps that enable business transformation programs, including scope, outcomes, success metrics, and integrated roadmaps
• Coordinate with Enterprise Architecture to ensure digital transformation and technology modernization work aligns with the approved future-state architecture and technology pillars
• Lead the end-to-end technical program execution across multiple technical teams, ensuring milestones, sequencing, and critical path remain aligned to delivery commitments
• Apply technical program management methodologies (Agile, Scrum, and or Waterfall as appropriate) to drive delivery rigor, accountability, and execution
• Proactively identify, manage and mitigate technical risks, dependencies, and issues for the program; facilitate resolution and escalate with clear options and recommendations
• Maintain core technical program artifacts (integrated plan, dependency map, RAID log) to support delivery, governance, and executive visibility
• Drive technical dependency and integration risk reviews across teams; surface constraints early and recommend sequencing or scope adjustments
• Partner with delivery teams to define clear acceptance criteria and “definition of done” for key technical milestones to reduce rework and ensure consistency
• Develop and build executive-ready presentations, materials, and recommendations for senior leadership forums
• Lead change management activities, partnering with stakeholders to ensure the smooth adoption of new processes and technologies
• Translate complex technical and program information into clear, compelling insights that enable timely and effective decisions
• Influence outcomes across business, technology, and portfolio leadership without direct authority
• Develop and maintain dashboards that track program benefits (value realization, process improvements, delivery outcomes) and support leadership decision-making
• Support resource planning, capacity discussions, and cost-to-achieve tracking in partnership with portfolio and finance stakeholders

Requirements:

• Bachelor's degree/equivalent in a business, technical or engineering field
• 7 years experience in operations, engineering or technology project/program management
• Demonstrated ability to lead large, complex projects and programs
• Demonstrated ability to build professional rapport, effectively lead and develop a team and positively influence diverse groups at all levels of the organization
• Excellent analytical and communication (written and verbal) abilities
• Experience supporting technical programs or initiatives across multiple teams and functions
• Experience coordinating delivery across technical domains (applications, platforms, data, infrastructure) with strong dependency management
• Strong analytical, problem-solving, planning, and organizational skills
• Excellent written and verbal communication skills in English
• Proven experience in change management methodologies and leading large-scale organizational change initiatives
• Demonstrated expertise in executive communications, including crafting narratives and presenting to senior leadership
• Experience supporting enterprise-scale digital transformation or technology modernization programs
• Familiarity working with Enterprise Architecture and aligning delivery to future-state architecture and technology strategy
• Proficiency in technical program management tools and practices (Agile delivery, RAID management, governance cadence, executive reporting)
• Familiarity with Power BI or similar analytics and data visualization tools; experience building dashboards and executive reporting
• Experience leveraging AI tools to improve efficiency and insight generation
• Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM) or equivalent Agile certification preferred