Manager, Online Curriculum Design

Greystar is a leading global real estate platform specializing in property management and development. The Manager of Online Curriculum Design will lead the development and implementation of the company's digital training curriculum and adoption programs, ensuring effective software acclimation and enhancing team performance.

Responsibilities:

• Establishes annual goals and objectives for digital curriculum, WalkMe programs, projects, and initiatives that align with the overall IT business plan, digital transformation strategy, and the Company’s philosophy related to team member education, development, performance, adoption, and retention
• Monitors, researches, recommends, and incorporates emerging trends in online training, e-learning curriculum design, digital adoption platforms (DAP), and WalkMe solutions; utilizes the WalkMe Institute, WalkMe Support Releases, and community resources to remain current with WalkMe releases, best practices, and continue advanced product education
• Oversees and implements program evaluation methods that measure participant learning in the Company’s Learning Management System (LMS), WalkMe solution effectiveness, impact on performance, user adoption, and ROI by developing surveys, tests, follow-up evaluations, WalkMe Insights analytics, and reporting on training and adoption results to leadership
• Reviews, makes recommendations, and updates existing curriculum materials and WalkMe solutions to reflect changes in the Company’s business practices, industry trends, and user needs; recommends governance approaches and implementation strategies that ensure updated programs integrate seamlessly, promote reusability, and scale across digital adoption efforts
• Monitors end-user feedback, Learning Management System (LMS) requests, WalkMe Insights data, support tickets, and user enhancement requests to identify adoption barriers, ensure issues are addressed and resolved quickly, and drive continuous optimization
• Oversees the administration of the Company’s Learning Management System (LMS) and WalkMe platform by managing communication with online training partners, service providers, and WalkMe support teams; assists in the resolution of system or user-related issues and enforces governance policies for consistent usage
• Facilitates the selection of third-party training partners, vendors, or consultants by researching proposed contractors, service providers, arranging demonstrations and pilots, evaluating products and services, and conducting tests to determine appropriateness to the Company’s online curriculum, WalkMe needs, and overall digital adoption strategy
• Provides leadership and customer service by responding to requests for digital curriculum, and WalkMe solutions, addressing issues and concerns logged via the Helpdesk, recommending tailored solutions, and championing user-centric digital experiences
• Provides custom reports, ad hoc analysis, and executive-level insights as required by various internal business groups related to training performance, WalkMe adoption impact, productivity gains, support ticket reduction, and organizational performance to demonstrate program value and support scaling
• Supervises the team of design associates by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary

Requirements:

• Demonstrated ability to read, write, and communicate effectively to create and deliver executive-level presentations to managers, staff, and leadership; lead, mentor, and oversee the design and implementation of digital curriculum programs and WalkMe digital adoption initiatives across the organization
• High-level proficiency in governing and scaling curriculum development, training programs, participant and facilitator learning materials, instructional activities and events for a wide variety of formats and delivery systems; high-level proficiency in governing and scaling WalkMe solutions, including oversight of all WalkMe Apps, using the WalkMe Editor and associated authoring tools (e.g., JavaScript, HTML, CSS), while enforcing reusability, best practices, and governance standards
• Demonstrated proficiency in e-learning design principles and associated authoring tools (e.g., Articulate Storyline, Camtasia, Snagit, PowerPoint, etc.); demonstrated advanced proficiency in digital adoption platforms, analytics tools like WalkMe Insights, and measuring program impact, ROI, adoption metrics, support ticket reduction, and performance outcomes
• Ability to lead cross-functional discussions, manage conflict and disagreement, bring closure to project-related design and implementation sessions, align stakeholders (including IT, business units, and executives), and drive consensus on curriculum and WalkMe strategies and priorities
• High degree of proficiency in word processing, spreadsheet, and database management programs in order to complete required reports, evaluate applications and systems, analyze adoption and training data, and produce necessary communication materials, executive summaries, and program dashboards
• Proficient in project and program management skills, developing and implementing complex initiatives, managing budgets and deadlines, creating and overseeing WalkMe project plans and digital adoption roadmaps, enforcing governance models, capacity planning for the team, and managing multiple priorities against established budgets and deadlines to scale the program effectively
• Knowledge and experience in real estate or property management preferred, or ability to learn business processes quickly in order to guide the development of fact-based procedures, instructions, training materials, and WalkMe solutions that align with Company operations and enhance software acclimation
• Employment history that demonstrates the application of education or training background sufficient to lead, design, provide, and oversee educational information, training solutions, and digital adoption programs to staff and management in operations, management, and technology; proven experience supervising instructional designers, WalkMe builders/designers, or similar teams to deliver high-impact results
• Bachelor's or master's degree in education, communications, business systems, computer science, or related field and/or equivalent work experience in a similar managerial role leading learning, digital adoption, or change management programs
• WalkMe Certified Builder and/or WalkMe Certified Engineer (or equivalent advanced certification) highly preferred; WalkMe Program Manager certification (or equivalent from WalkMe Elevate/Digital Adoption Institute) strongly preferred; additional certifications in project management, change management, or instructional design a plus
• 3+ years of progressive experience in digital adoption, learning & development, or related fields, with at least 2 years in a supervisory or leadership role overseeing curriculum development and/or DAP implementations; demonstrated success in building or contributing to a Digital Adoption Center of Excellence (CoE) or similar governance structure preferred