Project Manager | Customer Success | Contract

A. Stucki Company is a leader in the rail industry, focusing on innovation and engineering excellence. They are seeking a highly organized Project Manager to support their Customer Success organization by documenting workflows, mapping processes, and identifying improvement opportunities.

Responsibilities:

• Partner with Customer Success leadership and team members to document current-state processes and workflows
• Develop clear process maps, SOPs, and documentation for key Customer Success functions
• Identify inefficiencies, gaps, and opportunities for process improvement
• Lead and coordinate process improvement initiatives from discovery through implementation
• Facilitate cross-functional collaboration between Customer Success, Sales, IT, and Operations
• Analyze how Salesforce and SAP workflows interact with Customer Success processes
• Help design and implement more efficient system and process workflows
• Track project milestones, timelines, and deliverables to ensure progress and accountability
• Provide recommendations to leadership on operational best practices and scalability

Requirements:

• 5+ years of experience in Project Management, Customer Success, or Sales Operations
• Experience documenting business processes, workflows, and SOPs
• Strong familiarity with Salesforce
• Proven ability to work cross-functionally with business and technical teams
• Strong analytical, organizational, and communication skills
• Experience working with SAP strongly preferred