Manager Business Sales Operations, Brand Standards - B2B

Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. The Manager, Business Sales Operations: Brand Standards will provide hands-on operational management of enterprise accounts, acting as the main point of contact for internal and external stakeholders and driving projects forward to maintain revenue goals for strategic partners.

Responsibilities:

• Act as single point of contact for internal team (account Director, inventory, customer service, logistics and product development teams). Run weekly cross functional meetings and hold stakeholders accountable for action items and follow ups
• Work closely with the account Director to act as secondary point of contact for external client partners. Field client questions to appropriate SME. Support opportunities to upsell and grow account spend, triage inbound communication and loop in account Director as needed
• Manage existing project pipeline and ensure timely fulfillment of bulk orders. Identify and action on changes to forecast and shipping calendars
• Manage order operations in partnership with customer service support and logistics teams – including: quoting, quote revisions, payments, keying instructions, inventory oversight, triaging fulfillment issues, identifying correct SME’s to resolve
• End to end project management of new orders from bid inquiry through order placement and final mile fulfillment
• Manage aftercare, QA and warranty claims
• Responsible for internal project trackers and external client reporting (updated & published on a weekly basis)

Requirements:

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience in project management with a focus on organization of large projects
• Strong organizational skills and expertise in working with cross-functional teams
• Ability to effectively communicate to internal and external partners
• Experienced in effective time management, problem-solving, and organization skills