Customer Service Associate

Prudential is a company that has been supporting service members since 1965, and they are seeking a Customer Service Associate for their Office of Servicemembers' Group Life Insurance. This role involves providing information to policyholders and handling customer inquiries, ensuring a high level of service and support to active-duty service members, veterans, and their families.

Responsibilities:

• Provide information to policy holders, parents, spouses, and beneficiaries
• Receive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and procedures
• Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
• Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
• Assess needs and suggest/promote alternative products or services
• Handle most calls and transactions independently, escalate calls properly when appropriate
• Practical assimilation of Prudential’s Leadership Competencies

Requirements:

• 1-3 years of directly related customer service experience and well-developed transaction processing experience
• Strong people skills with an ability to think like the customer
• A passion for delivering top quality service
• Proven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service center
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Proven self-motivation skills
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment, as well as work well independently
• Excellent organization and prioritization skills
• Reliability and Dependability throughout our extensive training program is required
• College degree or equivalent business/military experience preferred