Business Analyst 1

Baylor Scott and White Health (BSWH) is focused on transforming the healthcare experience through innovative customer solutions. The Business Analyst will oversee the development and implementation of the Behavioral Health product, track performance metrics, and support day-to-day product operations post-launch.

Responsibilities:

• Monitor and analyze performance to continually improve products
• Actively identify and resolve issues and risks, communicating impact and recommended resolutions to leadership
• Troubleshoot and resolve issues associated with technology, application, or product feature that impacts customer experience, by coordinating with the digital and in-person teams
• Monitor and analyze product performance and competitive environment
• Measure OKRs
• Execute the product roadmap to deliver solutions that are aligned with product strategy and organizational objectives
• Participate in agile team to develop features and user stories, determine downstream operational and technical impacts as well as advocate for product needs
• Responsible for scripting, data pulling and compiling, and executing the data workflows
• Set and execute sprint goals and communicate with leadership to ensure prioritization aligns with business objectives
• Support project management processes including stakeholder training and communication, risk management, status updates and project plans
• Support the team in efficient product development
• Collaborate with Product Manager to understand and support the development of the product vision, strategic product direction, and product roadmap
• Build detailed workflows based on the product roadmap
• Support the Product Manager to work with internal stakeholders (e.g. digital, operations, finance) to understand use cases, assess costs and feasibility
• Engage subject matter experts on the agile team to scope and define technical work to support the product roadmap and operational processes
• Maintain a deep understanding of the problem space, competitors, and industry
• Develop communications and materials to represent the product to stakeholders

Requirements:

• Bachelor's or 4 years of work experience above the minimum qualification
• 2 Years of Experience
• Three to four years of professional experience in management consulting, digital product management, product operations, or similar roles in healthcare
• Prior experience in a healthcare organization or health-related startup or tech-enabled services environment
• Strong program management skills and ability to collaborate with multiple stakeholders to drive a process forward
• Excellent organization and time management skills
• Exhibits a growth-mindset; can be nimble, is able to continuously test, learn, iterate, and pivot to meet customer needs
• Embraces ambiguity and thrives in a startup environment