Project Manager, Language Services

Tag is a company specializing in language services, and they are seeking a Project Manager to oversee multilingual content projects. The role involves planning, executing, and managing project budgets and timelines while ensuring high-quality deliverables and strong client communication.

Responsibilities:

• Scope, quote, and plan standard localization and transcreation projects
• Execute complex projects planned by Senior PMs
• Manage project budgets, timelines, and resources
• Source specialized vendors for rare languages or niche verticals
• Oversee creative quality control for transcreation and adaptation work
• Final-eye all deliverables from Project Coordinators before client delivery
• Communicate directly with clients throughout the project lifecycle
• Conduct post-project check-ins with clients and internal teams to gather feedback
• Deliver final assets and ensure proper handoff
• Manage billing and ensure accurate invoicing
• Track and report on project health, including budget and timeline performance
• Maintain client CRM records, including QA concerns, accolades, and growth opportunities
• Identify and escalate new project opportunities and areas for client engagement
• Lead execution of increasingly complex projects
• Identify and propose process improvements
• Mentor Project Coordinators and support onboarding
• Take ownership of client communication for assigned accounts
• Contribute to account-level reporting and delivery strategy

Requirements:

• Degree in a relevant field (e.g., English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience may be considered
• 2–4 years of experience in project management within one or more of the following: Communications agency, Marketing services department of an advertiser, Production facility or advertising supplier, Translation or transcreation agency
• Required: Wordbee or similar TMS, Excel, Word, Outlook, PowerPoint
• Excellent written and spoken English
• Strong semantic analysis skills and passion for languages
• Clear, confident communicator with excellent interpersonal skills
• Comfortable working across global brands and international markets
• Highly organized and detail-oriented, with strong time management skills
• Able to manage multiple projects simultaneously and meet tight deadlines
• Proactive and solutions-oriented, with the ability to pre-empt issues
• Flexible and adaptable to shifting priorities and account needs
• Collaborative team player who can also work independently
• Able to build productive relationships across internal and client teams
• Experienced in creative environments with fast turnarounds
• Passionate about language and localization
• Approachable, enthusiastic, and eager to grow
• Calm under pressure and diplomatic in challenging situations
• Thorough, proactive, and committed to quality
• Motivated to contribute to a high-performing team
• Figma, InDesign, AirTable, Smartsheets
• Advanced proficiency in another language is strongly preferred