Solutions Engineer (Technical Delivery & Support)

Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join their Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams while managing critical technical integrations and systems.

Responsibilities:

• Lead end-to-end design and deployment of integrations involving:
• 278R EDI transactions (Healthcare Services Review Request for Review and Response)
• 275 EDI document management workflows for supporting documentation
• RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems
• File-based integrations (e.g., SFTP transfers for batched document exchange)
• Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including:
• EDI X12 to internal data models
• 278R loops (2000E, 2010EA, 2010EB) to API payload formats
• Mapping HL7 or custom EMR data structures to internal workflows
• Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission
• Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad
• Build SQL scripts for:
• Data migration pre-validation and post-migration audits
• Live data integrity checks across systems
• Root cause analysis of data mismatches and failed transactions
• Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues
• Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI)
• Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.)
• Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations
• Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation)
• Define error handling frameworks across integrations, standardizing error response formats and retry logic
• Serve as the technical SME for customer IT teams, providing guidance on:
• EMR system connectivity (Epic, Cerner, Athenahealth, etc.)
• Data normalization for authorization workflows
• PHI/PII encryption standards and HIPAA-compliant data handling
• Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities
• Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels)

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field
• 5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment
• Deep expertise with EDI X12 standards: Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping
• 275 Attachments for clinical documentation exchange
• Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows)
• Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms)
• Expert with REST API protocols, including: Authentication methods (OAuth2, Basic Auth, API keys), API schema validation (JSON Schema, XML Schema Definition - XSD), Rate limiting, pagination, and error handling best practices
• Strong familiarity with healthcare IT systems: EMRs like Epic (Interconnect API), Cerner, Athenahealth, Revenue cycle systems, prior authorization systems
• Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols (AES-256, SHA-256 hashing)
• Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump)
• Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks
• Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector)
• Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations
• Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka)
• Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting
• Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates
• Ability to mentor junior technical implementation specialists
• Willingness to travel to customer sites as required (up to 25%)