Manager, Client Experience - Integrated Marketing

Unlock Health is seeking a passionate and results-driven Manager to join our integrated marketing client experience team. This individual will help support existing enterprise web accounts with core deliverables focused on website maintenance, integrations, content enhancements & site redesigns.

Responsibilities:

• Manage client relationships by supporting the day-to-day activities of multiple accounts
• Leads projects to completion while adhering to best practices and cross functional solutions
• Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards
• Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones
• Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs
• Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives
• Manage clients’ budget and work with senior team members to understand revenue goals and forecasting
• Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk
• Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

Requirements:

• Bachelor's degree in business, marketing, or related field
• 3+ years' experience in account management, client services or related field
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations
• Must be available and willing to travel for in-person collaboration and client meetings as needed
• Digital transformation or website development experience a plus (e.g. understanding of different tech stack requirements, customer journeys & user experience, CMS platform technology, analytics, ecommerce)
• Healthcare industry experience a plus