Patient Account Representative

This position rotates through 3 weeks of on-site office coverage. When not covering a clinic office, the employee has the option of working on-site or working from home. Training for this position will be fully on-site.
Full-time, 80 hours/pay period
Monday-Friday between 8:00 am - 5:00 pm

The Patient Account Representative is responsible for navigating the Mankato Clinic patient through the medical billing process. This position supports Revenue Management functions by understanding insurance processing, coding, and patient payment obligations according to policy. The Patient Account Representative works closely with other Patient Financial Services team members, patients, and other departments.

Key Job Duties:

1. Ensures that all patient phone calls are responded to and acted upon in a timely and professional manner in order to meet the needs of the Mankato Clinic patient and/or department.
2. Responds to requests for information, and concerns associated with patient billing information in a timely manner to both internal and external customers in order to navigate the Mankato Clinic patient through the medical billing process.
3. Displays excellent customer service skills in daily communications.
4. Understands and follows credit policy guidelines regarding patient accounts. Maintains knowledge of insurance processing, coding, collection guidelines, and patient payment obligations according to policy.

Required:

• High school diploma or equivalent
• Ability to communicate effectively
• Demonstrates basic financial acumen, including the ability to handle money and interpret financial data
• Excellent telephone communications and typing skills
• Customer service experience
• Ability to establish positive relationships with internal and external customers
• Ability to maintain a professional attitude and composure when confronted with fast-paced and stressful situations
• Ability to work in a team oriented environment

Preferred:

• Previous knowledge and experience with medical billing processes and procedures

Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits & Compensation:

Base Pay Range: $18.25-$25.55, initial pay based on relevant work experience. 

Mankato Clinic is proud to offer our employees work/life balance.

All employees scheduled 60-80 hours per pay period are eligible for full benefits.

• Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay.
• Dental Insurance
• Paid Time Off
• Paid Holidays
• Paid Bereavement Leave
• Life Insurance/AD&D
• Generous 401(k)/Profit Sharing Plan
• Education Assistance and Scholarship opportunities
• Employee Success Sharing Bonus Program
• Credit towards Mankato Clinic Apparel
• Volunteer Program that supports the non-profits that matter to you!
• Wellness Program
• Employee Appreciation Events

Visit http://www.mankatoclinic.com/competitive-benefits-package to view all benefits.

About Us

Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience.

The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with approximately 200 providers and 725 employees located across 12 sites in four communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.

We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.

We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.