Director, Premium Hospitality

 

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.   

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes a media portfolio including Type.Set.Brooklyn and BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.   

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.  

We are guided by our core values: 

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

SUMMARY

 

Brooklyn Sports & Entertainment is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

The Director, Premium Hospitality will lead the Premium Service team responsible for the retention, growth, and overall experience of Brooklyn Nets and Barclays Center club and suite members. This role oversees Premium Service Managers who manage a high-value book of business and deliver white-glove service to luxury suite holders and club members.

This leader will drive premium revenue retention and growth through strategic relationship management, renewal planning, and hospitality innovation — ensuring that every premium member experience reflects the excellence of the Brooklyn Nets and Barclays Center brands.

WHAT YOU WILL DO

· Lead, develop, and mentor a team of Premium Service Managers responsible for club and suite member accounts.

· Establish and execute a comprehensive premium hospitality strategy focused on renewal, upsell, cross-sell, and long-term client retention.

· Drive annual suite and club renewal strategy, including pricing recommendations, inventory planning, and negotiation oversight.

· Partner closely with Premium Sales leadership to ensure seamless account transitions from sale to service.

· Create and implement service standards, touchpoint strategies, and hospitality programming that elevate the premium member experience.

· Develop measurable KPIs tied to retention rates, revenue growth, engagement metrics, and client satisfaction.

· Maintain direct relationships with top-tier suite holders and key stakeholders to protect and grow high-value accounts.

· Collaborate cross-functionally with Arena Operations, Events, Food & Beverage, Partnerships, and Finance to deliver best-in-class hospitality experiences.

· Identify and execute revenue-generating initiatives including suite upgrades, event add-ons, and expanded entertainment offerings.

· Oversee usage tracking, engagement analytics, and CRM (Salesforce) reporting to ensure accurate documentation and strategic insight.

· Assist in hospitality oversight during games and major events at Barclays Center, ensuring premium service excellence.

WHO YOU ARE

· 2–4 years of leadership experience preferred, with direct people management responsibility.

· 5+ years of experience in sales, premium service, or hospitality, preferably within professional sports or live entertainment.

· Proven track record of achieving and exceeding revenue targets, particularly in luxury suite renewals and high-value client retention.

· Strong sales acumen with experience negotiating and closing premium-level agreements.

· Demonstrated success managing high-end client relationships with a white-glove service approach.

· High emotional intelligence with strong conflict resolution and problem-solving skills.

· Strategic thinker with the ability to balance big-picture planning and day-to-day execution.

· Exceptional communication and presentation skills, both written and verbal.

· Strong organizational and operational management capabilities.

· Experience with Salesforce and ticketing systems required.

· Bachelor’s degree required.

COMPENSATION

$135,000.00 - $150,000.00 per year

Full-time employees are eligible for a robust slate of total rewards, including:

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar
• And more!

WORK ENVIRONMENT

The incumbent primarily works in an office environment but is expected to attend Brooklyn Nets games, concerts, and major events at Barclays Center, including nights, weekends, and holidays.

Travel Requirements: May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.