Hospital Services Coordinator

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.
POSITION SUMMARY 
The Hospital Services Coordinator (HSC) provides administrative support services to the Hospital Services department performing a variety of detailed, complex, confidential duties regarding reporting and documentation of department actions and performance.  This role requires experience and knowledge of department tasks, duties, and responsibilities, and the individual in the role will be successful if they a proactive team player who upholds the organizational core values of passion, integrity, respect and teamwork.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• The essential functions and qualifications listed are typical examples of work performed by positions in this job classification and general required qualifications. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, responsibilities and qualifications. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Executive Scorecard downloading and packaging up for each team member.  DPCs/IHCs will still distribute.
• Generate Hospital Service Plan for C/D hospitals from a template.
• Create missed referral packaging weekly for each team member, prioritizing hospitals without a DPC or understaffed areas.  DPCs/IHCs will still distribute and review/pull charts as needed.
• Low-Acuity Follow by phone Monday through Friday, Pacific Time.
• Medium Acuity Follow by phone as needed Monday through Friday, Pacific Time.
• Participate in zoom education as requested.
• Admin tasks as requested (hospital detailed report needs, etc)

DONOR NETWORK WEST STAFF EXPECTATIONS

• Supports the vision, mission, and values of DNWest in every aspect of performance.
• Achieves strategic initiatives by providing constructive feedback and offering solutions to workplace challenges or obstacles.
• Foresees challenges, is proactive and uses sound judgment and best practices when solving problems and making decisions. 
• Conducts work professionally and collaboratively and provides excellent customer service.
• Positively adapts to change, supports new initiatives, and is creative/innovative. 
• Demonstrates emotional intelligence by having respectful interactions that bring about productive communication. 
• Partners with internal and external contacts in a constructive manner to achieve goals.
• Collaborates with leadership and peers to set professional and personal development goals; and actively works to achieve them.
• Works in a safe, secure, legal, and professional manner in the workplace.
• Adheres to DNWest’s policies and code of conduct.
• Must be located in the Designated Service Area

QUALIFICATIONS

• Knowledge and experience in Hospital Services and relationship management.
• Able to communicate and present information effectively within a team environment. 
• Able to communicate professionally and compassionately with colleagues, leadership, and partners. 
• Possess strong interpersonal skills that allow him/her to deal effectively in a dynamic field. 
• Exhibits excellent attention to detail and as well as strong written and verbal communication skills.
• Exhibits strong self-management and initiative.
• Intermediate to advanced knowledge of Microsoft SharePoint and current Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint required.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in nursing, biological sciences, business health administration, social sciences or an equivalent degree/diploma/certification as a counselor or allied health field or 2 years previous experience in the same role at an Organ Procurement Organization required
• 2 - 3 years’ experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel.
• Experience in presenting information, data, trends, and strategies to executive leadership, health care leaders, public groups, and other professionals.
• The position is a fully remote role and the ability to set up and maintain a home office is required.

Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.
Our job listings’ compensation ranges include location-based differentials but may not be reflective of a candidate’s final base salary. Location differentials are determined by an employee’s home address, associated market data provided by government reporting and processed by Payroll.
If selected, Donor Network West’s Recruiting & Compensation Team will provide further detail!
Salary data provided by third party sites do not accurately reflect our pay structure.