Product Operations Support - 1005

The Associate Product Implementation Specialist supports the deployment and configuration of products or software solutions within an organization. This role collaborates with cross-functional teams to ensure successful implementations, assists with data migration and system integration, and provides documentation and support throughout the implementation process. The position focuses on maintaining implementation quality, ensuring compliance with company policies, and helping deliver effective solutions to end users.

Major Responsibilities:

• Assist in implementing products or software solutions by following established procedures and guidelines.
• Support data migration and system integration activities, ensuring accurate transfer of data between systems.
• Collaborate with cross-functional teams including product managers, developers, customer support, and project managers to ensure smooth product deployments.
• Conduct testing and quality assurance checks to verify that products are correctly configured and meet required quality standards.
• Generate reports and maintain records related to implementation progress, issues, and resolutions.
• Create and maintain documentation such as configuration guides, user guides, and standard operating procedures.
• Ensure implementation activities comply with company policies, industry regulations, and best practices.
• Provide support to end users during the implementation process when needed.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field is desired
• Internship or professional experience related to product implementation, software deployment, or technical support is preferred.
• Relevant coursework or certifications related to product implementation, software systems, or project management are beneficial.
• Basic understanding of software implementation processes and project management principles.
• Knowledge of data migration and system integration concepts.
• Basic understanding of database management and SQL.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively in a team environment.
• Eagerness to learn and adapt to new technologies and software solutions.
• Experience or familiarity with software deployment or configuration tools.
• Familiarity with productivity and collaboration tools such as Google Suite, JIRA, Slack

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.