Warranty Clerk

Company Description

Be part of a community of authentic, proud and trusted people

Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada. 

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

Reporting to the Store Manager, the Warranty Clerk is responsible for processing returns, warranties and transfers. The objective of this role is to improve returns and warranties processing times, accuracy, and completion rates in effort to remove non-moving product, ultimately allowing our stores to receive upgraded inventory & be first to market with the latest moving product.

This position pays between $18.65 and $20.95 per hour (depending on qualifications) plus benefits as of your first day, paid time off, and many other great benefits!  

Your main responsibilities :

• Receive, inspect, and verify returns and warranties following the Company’s guidelines, within a defined time frame.
• Managing and maintaining accurate records for outgoing shipments, transfers, and transactions.
• Generating location spreadsheet, including changes in ST to consolidate returns in the inventory.
• Will work closely with DC and vendors for transfers, with Finance/Accounting for crediting and Sales Team regarding declined or disputed customer credits.
• Maintaining correspondence with customers, branches and vendors and other duties relevant to the returns, warranties, and transfer process
• Working with branch teams and continuous improvement coordinator on other inventory initiatives within the region
• Improve returns, warranties, and transfer processing in terms of accuracy and time processing 

Qualifications

To join our team, you need:

• Experience in the automotive aftermarket and/or parts supply industry, combined with warehouse and/or retail experience, is preferred.
• Strong computer proficiency required.
• Working knowledge of Microsoft Office applications and delivery management software.
• Valid driver’s license required.
• Ability to travel within the Greater Toronto Area (GTA).

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.