Customer Service Associate

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Responsibilities:

• Process customer transactions, sales, and refunds through cash registers   

• Operate scanners and credit card/debit card terminals    

• Provide excellent customer service   

• Collect payments and bag purchases for customers    

• Keep the checkout area clean and orderly   

• Maintain front end department merchandise    

• Answering front desk phone and directing calls   

• Assist other departments and functions as required   

• Able to learn and operate the applicable computer system (D365) used to process orders

Job Requirements:   

• Strong mathematical skills and basic computer system knowledge   
• Ability to work independently in a fast-paced environment    
• Customer satisfaction-oriented   
• Strong communication and time management skills   
• Problem solving and decision making    
• Experience as a Retail Cashier is an asset   
• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.   

 

We offer:   

• A safe work environment    
• Incentive programs    
• Employee discount    
• Employee and Family Assistance Plan    
• Opportunities for growth and career advancement    
• Training

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. We appreciate your interest in our company however only those candidates selected for an interview will be contacted.