Insurance_Credit Control Administrator_Senior Process Associate_English_Hybrid Lisbon!

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Insurance_Credit Control Administrator_Senior Process Associate_English_Hybrid Lisbon!
Responsibilities
•    Ensure accurate and timely data entry and quality checks on cash receipts, including support for cleansing and mass change processing projects.
•    Process and dispatch standard letters and emails as needed.
•    Deliver exceptional service standards and key performance indicators (KPIs), keeping relevant data updated.
•    Liaise with internal and external parties to resolve queries efficiently.
•    Manage the debt process, reconcile broker account differences, disburse cash, and recover overdue debts.
•    Chase remittances to ensure timely cash allocation.
•    Distribute monthly statements of overdue accounts to clients, resolving questions promptly with senior colleagues.
•    Release monthly dunning letters to remind clients and brokers of overdue payments.
•    Analyze aging reports and allocate portfolios for clarity.
•    Identify and allocate unallocated cash.
•    Manage robotic process automation (RPA) to support business functions.
•    Ensure compliance with regulatory, tax, corporate, and other requirements.
•    Support compliance checks within the credit control team and specialize in systems like I90, Merlin, Magic, and MI.

Qualifications we seek in you!
Minimum Qualifications
•    Graduate or possess a professional qualification in finance-related disciplines like credit control, finance, or administrative functions.
•    Proficient in written and spoken English; Portuguese is advantageous.
•    Strong interpersonal skills and enjoy teamwork.
•    Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
•    Strong writing and editing skills with attention to detail; able to produce high-quality work under pressure and prioritize workload to meet tight deadlines.
•    Patient and respectful towards clients while being professionally firm in debt recovery.
•    Proficient in Excel and Outlook.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.