FILING INFORMATION

Position

Department

Express Business, Operations

Location

Kolkata

Band

2

Reports to

Manager – Branch Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.

• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.

• Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.

• Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.

• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.

• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.

• Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.

• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.

• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.

• Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.

• Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.

• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy

• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.

• Contributes to team effort by accomplishing related results as needed.

• Ensure all KPIs are 100% achieved

• Adhere to operational requirements for the required results.

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate

• Experience in managing warehouse with at least 4-10 years’ experience.

• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment

• Should be a team player and proactive