Associate

Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Meets or exceeds departmental quality and service standards. Works overtime as needed. Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. Applies core knowledge obtained for the role to effectively communicate with internal/external stakeholders on enrollment/changes questions and/or concerns or to obtain needed information while maintaining a professional demeanor in all interactions. Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently. Reviews and provides specific information to questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying core knowledge obtained for the role. Processes basic projects related to eligibility management, such as but not limited to, open enrollments, amendments, billing mode changes, setting up newbilling locations, acquisitions and rehires. Recognizes issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements. Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes. Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions. Processes all member changes affecting billing including age change reductions, COBRA administration and terminations. Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups. Calculates effective dates of new members.

Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility. Meets or exceeds departmental quality and service standards. Works overtime as needed. Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. Applies core knowledge obtained for the role to effectively communicate with internal/external stakeholders on enrollment/changes questions and/or concerns or to obtain needed information while maintaining a professional demeanor in all interactions. Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently. Reviews and provides specific information to questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying core knowledge obtained for the role. Processes basic projects related to eligibility management, such as but not limited to, open enrollments, amendments, billing mode changes, setting up newbilling locations, acquisitions and rehires. Recognizes issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements. Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes. Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions. Processes all member changes affecting billing including age change reductions, COBRA administration and terminations. Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups. Calculates effective dates of new members.

• Bachelor’s degree and Computer literacy
•  Candidates with relevant business experience (Life & Annuity Insurance) will be preferred