Senior Program Manager, Customer Success Operations

SmarterDx is a Smarter Technologies company that builds clinical AI to transform how hospitals translate care into payment. They are seeking a highly strategic and experienced Senior Program Manager to oversee complex, cross-functional initiatives for the Customer Success team, focusing on optimizing the adoption and impact of their clinical AI solutions across US health systems.

Responsibilities:

• Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives
• Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners
• Schedule and track complex, high-impact program timelines and milestones using advanced project management tools
• Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement
• Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department
• Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements

Requirements:

• Bachelor's degree in Business Administration, Project Management, or a related field
• Minimum of 10+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 14+ years of experience in lieu of a Bachelor's degree
• Experience with implementing and serving as an admin or super user for project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
• Strong understanding of and ability to leverage different aspects of project management methodologies (e.g., Agile, Scrum, Waterfall) based on company needs
• Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
• Ability to manage multiple projects simultaneously and prioritize effectively
• Comfortable engaging with and providing reports and recommendations to executive leadership
• Strong problem-solving and analytical abilities
• Master's degree