Client Success Manager, Mid-Market - Northeast

Progyny, Inc. is a global leader in women’s health and family building solutions. As a Client Success Manager, you will manage client accounts, build and maintain relationships with mid-market employer clients, and lead opportunities for growth and upsells.

Responsibilities:

• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
• Build relationships with consultants and brokers, recognizing the value they bring to our clients
• Successfully manage upsells of new product lines and renewals of current clients
• Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
• Deliver regular reporting to customer including plan performance and service results
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
• Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Requirements:

• 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
• Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
• Excellent negotiation, collaboration, and listening skills
• Excellent messaging, positioning and presentation of information for client impact
• Strong project management skills
• Strong business and financial acumen
• Ability to work under pressure and prioritize responsibilities
• Prior success in a fast-growing organization
• Resides in the Northeast region of the US
• Candidates must be based in the United States
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future